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Together - winter 2009-10
- Introduction from Elaine Jackson
- Recognition for our work with members
- The National Blood Service
- NHS Direct receives excellent rating
- Helping people during the festive season
- Winter health
- Member profile - Judith Wilkinson
- Performance Improvement Programme
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- Spotlight on the Appointments Line
- Top 50 call centres
- User satisfaction survey
- User-centred website design
- Digital services in the West Midlands
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Together - winter 2009-10
Together articles
- winter 2009-10
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