NHS Direct receives lots of feedback. This includes compliments and complaints from patients and health professionals; people using the enquiry service on our website; and from looking at social networking sites such as Twitter. We aim to learn from this and implement changes.
We also receive feedback from you, our members. A few months ago a group of members met at Chatham to comment on our new complaints leaflet, and we received some very useful and constructive advice.
If you would like to attend a similar group, please contact the Membership Office to find out when the next opportunity will be.
