NHS Direct

• Working with you
• What we offer
• Our news
  • Position on NHS 111
  • Cabinet Office Guidelines
  • Care Quality Commission
  • Countdown to the Olympics
  • Telehealth
  • International interest
  • News Direct archive
    • News Direct - 2012
    • News Direct - 2011
      • November 2011
      • September 2011
      • July 2011
      • April 2011
      • March 2011
      • January 2011
    • News Direct - 2010
    • News Direct - 2009
• Contact your local team  

September 2011

Rolling out the NHS 111 service

The Department of Health has written to all Strategic Health Authorities (SHAs) requesting submission of their plans for the roll out of the NHS 111 service. NHS Direct is preparing to work in partnership with Ambulance Trusts and GP OOHs providers in areas where plans to roll out NHS 111 are not finalised.

New video explains NHS Direct’s role in delivering NHS 111

A new video which explains NHS Direct’s role in delivering the new NHS 111 service is now available, featuring interviews with Dr Ruth Livingstone, GP and Clinical Lead for NHS 111 in the East Midlands and Jonathan Jackson, NHS 111 Programme Manager at East Midlands SHA.

NHS Direct accredited to provide training on NHS Pathways

NHS Direct has been selected to train health advisors in other organisations on the use of NHS Pathways to support the roll out of NHS 111. NHS Direct will be working on a ‘train-the-trainer’ basis, allowing organisations to become self sufficient and able to deliver the training to their staff at their own pace.

NHS Direct launched a mobile app at the end of May for Android and iPhone smartphones. The app has now been downloaded nearly 300,000 times across the two devices, and has been used over 680,000 times by patients and the public.

NHS Direct Annual Report and Accounts 2010/11 now available

NHS Direct’s Annual Report and Accounts 2010/11 were laid before Parliament on 12 July 2011 and are now available to download from our website, along with the NHS Direct Quality Account 2010/11.

Look out for NHS Direct at forthcoming conferences and events

NHS Direct has been invited to speak at a number of conferences and events over the next few months. If you’re attending any of these, we hope you’ll come and see us.

Contacting your NHS Direct regional director

If you would like more information about any of the articles in this bulletin or are interested in commissioning services from NHS Direct, please contact your NHS Direct regional director.