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May 2010

NHS Chief Executive sees our work first hand

NHS Direct were delighted to welcome Sir David Nicholson, NHS Chief Executive to our Beckenham call centre in April

Strategic Framework and Business Plan 2010-2011

Where we are going with our vision for remotely delivered care, and how we will achieve this vision in the coming years

NHS Direct adds value

How we have developed a model to quantify the value we deliver to the wider health community

Phone pilot in Kent and Medway

NHS Direct health advisors work on a pilot scheme to help speed up the referral process for psychological therapies

Major incident plan tested

NHS Direct involvement in Operation Black Gold to test how we would respond in the event of a national emergency, such as a fuel crisis

Trialling NHS Pathways

How the Connecting for Health clinical assessment system is planned for use in the three digit number (3DN) pilots

NHS Confederation June 2010

We will be exhibiting at the NHS Confederation annual conference and exhibition in Liverpool (23-25 June 2010), we hope to see you there