February 2010
Welcome to the February 2010 issue of News Direct
24-hour health information advisors
On February 1 2010, our Health Information Advisors moved to a 24-hour, seven days a week work rota, ensuring callers can now access to complex health information, day and night
Introducing Band 5 nurses to NHS Direct
NHS Direct has introduced Band 5 nurses to the service, creating more entry level and career opportunities for those nurses who are looking for a new direction
National Pandemic Flu Service suspended
As cases of Swine Flu in the UK subside, the NPFS is suspended on 11 February 2010
New non-executive directors
NHS Direct’s clinical and multi-channel expertise has been strengthened by the appointment of Luisa Dillner of BMJ, and Tim Heymann of Kingston Hospital
NHS Direct works on medication safety project
NHS Direct has been working with the Collaboration for Leadership in Applied Health Research and Care (CLAHRC) on a medication safety project
Nurses pilot home-working scheme
NHS Direct ran a pilot scheme to test temporary home-working for our Nurse Advisors
Positive feedback on West Yorkshire Urgent Care service
Recent independent surveys show a caller satisfaction rate of over 90% for West Yorkshire Urgent Care
Related Links
NHS links
Homeworking pilot
NHS Direct initiated a homeworking pilot in the Plymouth area. See one person's view of the pilot
