December 2010
Welcome to the December issue of News Direct, the e-bulletin that keeps you up to date on what's happening at NHS Direct. We hope you will find it interesting and informative. Feel free to email your comments on the e-bulletin to stakeholders@nhsdirect.nhs.uk.
NHS Direct takes steps to address unexpectedly high demand for its telephone helpline
Calls to NHS Direct have been significantly higher than expected so a number of steps have been taken to improve service delivery during this busy period.
NHS Direct delivering NHS 111 in East Midlands and East of England
The new NHS 111 service was launched in Nottingham City on Thursday 18 November followed closely by Lincolnshire on Monday 22 November. In the East of England, NHS 111 was publicly launched in Luton on Friday 3 December.
Exciting collaboration between NHS Direct and Diabetes UK takes their partnership to a new level
The development of a new joint telephony ‘conferencing’ capability means that the Diabetes UK Careline can now transfer callers directly to NHS Direct, if and when appropriate.
More MPs come to see NHS Direct at work
Simon Burns, Minister of State for Health and MP for Chelmsford and Ed Balls, MP for Morley and Outwood visited our contact centres recently.
Contacting your NHS Direct regional director
If you would like more information about any of the articles in this bulletin or are interested in commissioning services from NHS Direct, please contact your NHS Direct regional director.
We’re on your mobile!
The Initial Assessment symptom checker is now available on web-enabled mobile phones. Find out more here.
Board meetings
Our board meetings are broadcast live and also available as an archived video. View the archives or tune in for our next meeting on the 3rd June. Follow via Twitter - @NHSDBoard
