NHS Direct

• Working with you
• What we offer
• Our news
  • Position on NHS 111
  • Cabinet Office Guidelines
  • Care Quality Commission
  • Countdown to the Olympics
  • Telehealth
  • International interest
  • News Direct archive
• Contact your local team  

Our news

Feel free to email your comments on the e-bulletin to stakeholders@nhsdirect.nhs.uk.

Current position on NHS 111

We believe that NHS 111 has the potential to improve access to urgent care. Due to the speed at which NHS 111 is being commissioned, however, some clinical commissioning groups have indicated that they haven’t had the time to become sufficiently engaged with the commissioning of the service they will inherit.

Commitment to Cabinet Office Guidelines

Commissioners across the country will now be aware that the Department of Health has taken steps to ensure that the jobs of NHS Direct’s frontline staff are protected in areas where the organisation is not the lead provider of the new NHS 111 service.

NHS Direct gets a clean bill of health from the Care Quality Commission

NHS Direct has received the highest level of compliance across the range of Care Quality Commission (CQC) criteria, with the independent regulator reporting consistently high levels of satisfaction and trust amongst its patients.

Countdown to the Olympics

As the country gears itself up for the Olympic Games this summer, NHS Direct has been working with the Department of Health and NHS London to prepare for the increase in visitors.

Innovative telehealth pilot in Northamptonshire and Milton Keynes

NHS Northamptonshire, in conjunction with three Clinical Commissioning Groups (Nene, Corby and Milton Keynes) has commissioned NHS Direct to deliver a telehealth service for patients with chronic obstructive pulmonary disease, diabetes or heart failure.

International interest in remotely-delivered healthcare

NHS Direct continues to attract international interest from countries keen to understand the potential benefits of remotely delivered healthcare. So far this year, we have welcomed visitors from Australia, Japan and Spain.

Contacting your NHS Direct Regional Director

If you would like more information about any of the articles in this bulletin or are interested in commissioning services from NHS Direct, please contact your Regional Director.