Our values
We developed our values through extended consultation with our staff and stakeholders, this was done so they’re meaningful and inspirational to us, giving us a sense of purpose, meaning and pride.
These values reflect the best of who we are and what we want to be; they’re a pledge to our patients, the wider NHS, our stakeholders and our commitment to each other.
Our values are being embedded in all our practices and processes. Our values inform our actions and decisions; they underpin the delivery of our objectives and the achievement of our vision.
Our values are about our culture and our behaviours; they reflect how we conduct ourselves individually and corporately, through the services we provide and in the way we engage with our patients, the public, our members and our partners.
Be a great place to work and an employer of choice
As with all organisations, it is the quality and commitment of our staff to deliver our objectives that makes the difference between success and failure.
A valued, empowered and appropriately skilled workforce is crucial to delivering the improvements sought from the NHS. There is also clear evidence that high levels of staff satisfaction correlate with high levels of patient satisfaction.
NHS Direct is here to make a difference to the lives of people in England, 24 hours a day, 365 days a year.
We’re here for you whenever you have health worries and we have the knowledge and experience to give you real help and reassurance.
You can view our values and behaviours.
