In-sourced call handling & nurse advisor managed service (PQQ)
NHS Direct operate 32 contact centres across England providing telephone based health care, advice and information to the population 24 hours per day and 7 days per week including bank holidays. The 0845 service currently answers in the region of 4.5 million calls per annum and receives around 8 million uses of its online health and symptom checkers every year.
NHS Direct is looking for an organisation(s) to co-ordinate and manage the provision of temporary call handlers and nurse advisors together with supervisory / management staff to supplement NHS Direct’s core staff.
You will manage this service from within one or more of our contact centres as a fully managed in-sourced service. The requirements of the service will be to provide and manage front line staff, predominantly in the out-of-hours periods including night duty and weekend shifts.
Your organisation should have an excellent track record and be experienced in providing call centre operators and / or nurse advisors into third party organisations, nationally, together with on-site supervisory and management staff. Ideally we are looking for an organisation that has experience in a health-related service.
The organisation(s) must be able to provide call handlers and / or nurse advisors together with associated supervisory staff across multiple geographical locations within our UK contact centres.
If your organisation would like to submit an expression of interest, please complete the Pre-Qualification Questionnaire. |
