Health information advisor
- Full-time and part-time
- Locations across England
As a health information advisor, you’ll assess callers' needs for health information and research that information, using approved resources. You’ll then provide the caller with comprehensive, accurate information that meets their needs:
- by telephone,
- by post, or
- using other agreed channels.
You'll take part in supervising, teaching and mentoring other staff or students. You'll also be involved in providing other services, such as:
- PALS (patient advice and liaison services), and
- health alert response lines.
You’ll need excellent verbal and written communication skills.
To find out if we're currently recruiting in your area, see all current vacancies and apply now.
If we are not currently advertising in your area you can set up a ‘Jobs by email’ alert where you will be notified when we add a job that matches the criteria set up within your alert criteria.
Related Links
HIA
Aisha talks about her health information advisor (HIA) role at NHS Direct
Example call
This shows an example of a call received at an NHS Direct call centre
