NHS Direct

Webstreamed board meetings archive

Board meeting, NHS Direct Board gathered round table

Recordings of previous events are available to view below:

March 2012 Board meeting

Timings [hh:mm:ss]

1. Apologies for absence [00:01:22]
2. Declarations of interest [00:01:30]
3. Minutes of the Board meeting on 27 February 2012 [00:01:45]
4. Matters arising - to consider the action log [00:02:20]
5. Chair's engagement report [00:06:45]

Performance
6. Chief Executive’s report [00:08:35]
6.1 Roster implementation [00:10:08]
6.2 Norfolk update [00:15:34]
6.3 Unannounced Inspection Update [00:19:15]

Corporate performance
7.1 Corporate Performance Scorecard for February 2012 [00:19:55]
7.2 Finance report [00:28:26]

Strategy
8. Business plan 2012/13 (and operating budget) [00:32.47]
8.1 Business plan
8.2 Financial plan
9. Staff survey [00:55.40]

Governance and Compliance
10. Governance report - Use of the Trust Seal [01:14:55]
11. Corporate risk register [01:15:10]
12. Board assurance framework [01:18:45]

Meeting feedback
13.1 - 9 March 2012 Clinical Governance committee meeting [01:28:54]
13.2 - 15 March 2012 Innovation committee meeting [01:31:05]
13.3 - 21 March 2012 Finance committee meeting [01:33:50]
13.4 - 22 March 2012 Audit committee meeting [01:35:35]

Stakeholder Engagement
14. Trust Board Engagement visits [01:40:25]
15. Any other business [01:42:25]
16. Next meeting of the NHS Direct Board [01:42:30]

View the full agenda for March 2012 with associated documents.

February 2012 Board meeting

Timings [hh:mm:ss]

1. Apologies for absence [00:00:05]
2. Declarations of interest [00:00:25]
3. Minutes of the Board meeting held on 30 January 2012 [00:00:35]
4. Matters arising - to consider the action log [00:00:50]
5. Chair's engagement report [00:01:50]

Performance [00:02:15]

6. Chief Executive’s report [00:02:20]
6.1 Staff survey [00:03:00]
6.2 London 2012 Olympics [00:03:40]
6.3 CQC Periodic inspection [00:05:50]
6.4 111 - Cabinet Office Guidelines [00:08:05]
7. Corporate performance [00:18:25]
7.1 Corporate performance scorecard for January 2012 [00:18:30]
7.1.1 111 - Self care/onward referral ratios compared to 0845 service [00:29:55]
7.2 Finance report [00:41:40]

Strategy [00:50:15]

8. Sustainability development management plan [00:50:25]
9. Our Future Workforce implementation update [00:51:45]

Governance and Compliance [01:05:55]

10. Corporate risk register (cover sheet) - Corporate risk register [01:06:00]
11. Minutes of 13 January 2012 Clinical Governance Committee meeting [01:06:55]
12. Minutes of 16 January 2012 Audit Committee meeting [01:07:25]
13. Minutes of 23 January 2012 Finance Committee meeting [01:07:45]

Stakeholder engagement [01:08:00]

14. Trust Board engagement visits [01:08:00]
15. Call recording (palliative care) [01:08:15]
16. Any other business [01:23:05]
17. Next meeting of the NHS Direct Board [01:23:15]

View the full agenda for February 2012 with associated documents.

January 2012 Board meeting

The agenda [hh:mm:ss]
1. Apologies for absence [00:00:48]
2. Declarations of interest [00:01:55]
3. Minutes of the Board meeting held on 19 December 2011 [00:02:05]
4. Matters arising - to consider the action log [00:03:21]
5. Chair's engagement report [00:05:07]
6. Performance & Chief Executive’s report [00:05:25]
6.1 Christmas performance [00:05:50]
6.2 Our future workforce roster update [00:06:50]
6.3 Core contract with NHS Midlands and East [00:13:40]
7. Corporate performance
7.1 Corporate Performance Scorecard for December 2011 [00:18:24]
7.2 Finance report [00:19:40]
8. Corporate risk register - cover sheet [00:27:20]
9. Board assurance framework [00:29:15]
10. Strategy - now in private session of board meeting
11. Governance report - Change to the Register of Interests [00:32:02]
12. Sheffield lease [00:32:20]
13. Feedback from 13/01/12 Clinical Governance Committee [00:34:25]
14. Audit committee [00:40:50]
14.1 Feedback from 16 January 2012 meeting
14.2 Terms of Reference [00:50:40]
15. Feedback from 23 January 2012 Finance Committee [00:52:15]
- Stakeholder Engagement [00:53:45]
16. Trust board engagement visits [00:54:00]
17. Patient experience call recording [00:54:15]
18. Palliative care service quality review [01:04:45]
19. Any other business [01:21:08]

View the full agenda for January 1012 with associated documents.

December 2011 board meeting

The agenda [hh:mm:ss]
1. Apologies for absence [00:00:15]
2. Declarations of interest [00:01:05]
3. Minutes of the Board meeting held on 28 November 2011 [00:01:20]
4. Matters arising - to consider the action log [00:03:30]
5. Chair's engagement report [00:04:00]
6. Chief Executive’s report [00:06:50]
6.1. Procurement of SE Coast [00:06:55]
6.2. Implementation of Our Future Workforce [00:16:10]
6.3. Effect of strike on 30 November [00:16:50]
6.4. Whole System Demonstrator Programme [00:10:35]
6.5. Birmingham Own Health Consultation [00:08:40]
7. Corporate performance [00:18:30]
7.1. Corporate Performance Scorecard for November 2011 [00:18:35]
7.2. Finance report [00:29:25]
8. Corporate risk register - cover sheet [00:33:25]
9. 'Our Workforce' consultation - TAL recommendations [00:35:25]
10. Clinical Governance Committee [00:51:15]
11. Trust Board engagement visits [00:56:05]
12. Patient experience - frequent callers [01:13:50]
13. Any other business [01:26:30]

View the full agenda for December 2011 with associated documents.

November 2011 Board meeting

Video 1 (items 1-8)
The agenda [hh:mm:ss]
1. Apologies for absence [00:00:25]
2. Declarations of interest [00:01:19]
3. Minutes of the Board meeting held on 25 October 2011 [00:01:30]
4. Matters arising - to consider the action log [00:01:45]
5. Chief Executive’s report [00:01:57]
6. Corporate performance [00:31:15]
7. Board assurance framework &
8. Corporate risk register [00:38:30]

Video 2 (items 9-17)
9. 'Our Workforce' consultation [00:00:00]
10. Governance report [00:56:22]
11. Clinical governance committee [00:57:25]
12. Minutes from 13 October 2011 Audit Committee meeting &
13. 13th October 2011 Finance Committee meeting [00:59:37]
14. Trust Board engagement visits [01:00:12]
15. Patient experience call recordings [01:00:45]
16. Any other business [01:20:30]
17. Next meeting of NHS Direct Board [01:20:35]

View the full agenda for November 2011 with associated documents.

October 2011 Board meeting

The agenda [hh:mm:ss]
1. Apologies for absence [00:01:39]
2. Declarations of interest [00:00:00]
3. Minutes of the Board meeting held on 26 September 2011 [00:04:17]
4. Matters arising - to consider the action log [00:05:10]
5. Chief Executive’s report [00:09:05]
6. Corporate performance [00:13:38]
7. Corporate risk register [00:24:45]
8. Governance report [00:28:25]
9. Agenda from 13 October 2011 Audit committee meeting [00:28:40]
10. Agenda from 13 October 2011 Finance committee meeting [00:35:25]
11. Any other business [00:38:55]
12. Next meeting of the NHS Direct Board [00:39:03]

View the full agenda for October 2011 with associated documents.

September 2011 Board meeting

The agenda [hh:mm:ss]
1. Apologies for absence [00:01:39]
2. Declarations of interest [00:01:54]
3. Minutes of the Annual General Meeting (AGM) and Board meeting held on 25 July 2011 [00:02:35]
4. Matters arising [00:03:49]
5. Chief Executive’s report [00:10:10]
6. Corporate performance [00:21:04]
7. Information Standard [00:24:45]
8. Foundation Trust [delayed until 00:40:40]
9. Governance report [00:30:40]
10. Clinical Governance Committee: Oral report from 9 September 2011 and 13 September 2011 teleconference [00:31:15]
11. Finance Committee meetings [00:35:39]
12. Audit Committee minutes from 13 June 2011 [00:37:25]
13. Trust Board engagement visits [00:45:05]
14. Board call recording (Health Information) [00:45:33]
15. Any other business [01:09:27]
16. Next meeting of the NHS Direct Board [01:09:33]

View the full agenda for September 2011 with associated documents.

July 2011 AGM

The agenda - [hh:mm:ss]
1. Chair’s Welcome [00:00:00]
2. Minutes of the AGM held on 26 July 2010 [00:00:34]
3. Apologies for absence [00:01:01]
4. Declaration of Interests [00:01:16]
5. Chair’s introduction [00:02:00]
6. Annual report [00:06:31]
7. Annual accounts [00:15:05]
8. Audit Completion report on the 2010/11 financial statement audit [00:16:44]
9. Questions for the Chief Executive, Director of Finance & the National Audit Office [00:21:28]
10. 'Delivering NHS 111' - video presentation [00:26:22]
11. NHS Direct’s PPI activity during 2010/11 - presentation [00:34:27]
12. Embedding Our Values - presentation [00:45:37]
13. Chair’s summary and questions from members [00:56:18]

View the full agenda for July's AGM 2011 with associated documents.

July 2011 Board meeting

The agenda - [hh:mm:ss]
1. Apologies for absence [00:00:36]
2. Declarations of interest [00:00:50]
3. Minutes of the meeting held on 27 June 2011 [00:02:16]
4. Matters arising - To consider the action log [00:02:52]
5. Report of the Chair's recent engagements [00:05:34]
6. Chief Executive’s Report [00:07:23]
7. Corporate Performance [00:22:41]
8. Corporate Risk Register [00:32:47]
9. Corporate Governance Manual [00:37:57]
10. Finance Committee [00:53:23]
11. Clinical Governance Committee minutes from June 2011 [00:55:57]
12. Trust Board Engagement Visits [00:57:25]
13. Board Call Recording [01:01:10]
14. Service Quality Reviews (111 and Urgent Care) [01:20:18]
15. Any Other Business [01:20:24]
16. Next Meeting of the NHS Direct Board [01:20:30]

View the full agenda for July 2011 with associated documents.

June 2011 Board meeting

The agenda - (hh:mm:ss)
1. Apologies for absence (00:00:36
2. Declarations of interest (00:00:50)
3. Minutes of the meeting held on 23 May 2011 (00:01:02)
4. Matters arising – to consider the action log (00:01:44)
5. Report of Chair’s recent engagements (00:07:28)
6. Chief Executive’s report (00:09:11)
7. Corporate Performance (00:21:23)
8. Corporate Risk Register (00:49:42)
9. Annual Report and Accounts (00:52:22)
10. Quality Accounts (00:54:44)
11. Governance Report (00:58:41)
12. Gift and Hospitality Policy (00:59:20)
13. Minutes from 12 May and 3 June 2011 Extraordinary Finance Committee meeting (01:03:08)
14. Oral report from 10 June 2011 Clinical Governance Committee (01:03:55)
15. Oral report from 13 June 2011 Audit Committee (01:06:20)
16. Trust Board Engagment visits (01:09:18)
17. Board Call Recording (111) (01:21:15)
18. Any other business (01:39:12)
19. Next meeting of NHSD Board (01:39:25)

View the full agenda for June 2011 with associated documents.

May 2011 Board meeting

The agenda - (hh:mm:ss)
1. Apologies for absence (00:00:13)
2. Declarations of interest (00:00:22)
3. Minutes of the meeting held on 26 April 2011 (00:00:32)
4. Matters arising – to consider the action log (00:01:45)
5. Report of Chair’s recent engagements (00:03:02)
6. Chief Executive’s report (00:07:15)
7. Corporate performance (00:13:25)
8. Governance Report (00:37:05)
9. Finance Committee (00:37:35)
10. Minutes from the 14 March 2011 Audit Committee (00:39:45)
11. Minutes from the 1 April 2011 Clinical Governance Committee (00:40:00)
12. Trust Board engagement visits (00:40:20)
13. GP OOH Service Quality Review (00:50:20)
14. Board call recording (00:53:55)
15. Any other business (01:16:05)
16. Next meeting of NHSD Board (01:16:20)

View the full agenda for May 2011 with associated documents.

April 2011 Board meeting:

Video 1 - agenda items (hh:mm:ss)
1. Apologies for absence (00:00:45)
2. Declarations of interest (00:02:00)
3. Minutes of the previous meetings (00:02:10)
4. Matters arising (00:03:35)
5. Chair's report (00:08:50)
6. Chief Executive’s report (00:08:55)
7. Corporate performance (00:18:25)
8. Five year business plan (00:36:50)

Video 2 - agenda items (hh:mm:ss)
9. Governance Report (00:00:05)
10. Oral report from 1 April CGC meeting(00:09:30)
11. Audit Committee 2011/12 annual plan & reviewed Terms of Reference (00:09:40)
12. Finance Committee 2011/12 annual plan (00:11:00)
13. Medical revalidation for Doctors (00:12:20)
14. Staff survey action plan (00:18:55)
15. Call recordings (00:47:45)
16. Any other business (01:07:40)
17. Next Meeting of the NHS Direct Board

View the full agenda for April 2011 with associated documents.

March 2011 Board meeting

The agenda - (hh:mm:ss)
1. Apologies for absence (00:02:00)
2. Declarations of interest (00:02:10)
3. Minutes of the previous meetings (00:02:20)
4. Matters arising (00:02:55)
5. Chair's report (00:07:30)
6. Chief Executive’s Report (00:08:20)
7. Corporate Performance (00:23:55)
8. 2011/12 Annual Budget (00:38:50)
9. Governance Report (00:50:20)
10. Annual Report & Accounts 2010/11 Timetable (00:50:45)
11. Information Governance progress update (00:56:40)
12. Oral report from Finance Committee meeting on 7 March 2011
13. Oral report from Audit Committee meeting on 14 March 2011 (00:59:30)
14. Trust Board Engagement Visits (01:02:05)
15. Board Call Recording – Mental Health (01:02:05)
16. Any Other Business (01:09:15)
17. Next Meeting of the NHS Direct Board (01:32:40)

View the full agenda for March 2011 with associated documents

February 2011 Board meeting

February 2011 board meeting - agenda items 1-5
Apologies for absence | Declarations of interest | Minutes of the previous meetings | Matters arising | Chair’s report

February 2011 board meeting - agenda items 6 - 7.3
Chief Executive’s report | Foundation Trust application timetable
- Appendix: Letter to the Secretary of State | Corporate performance | Corporate performance scorecard for January 2011 | Performance Improvement Plan | Finance report

February 2011 board meeting - agenda items 7.2 #1
Performance - major projects report

February 2011 board meeting - agenda items 7.2 #2
Performance - major projects report

February 2011 board meeting - agenda items 7.4 - 8
Update report on sickness levels | Major projects cover sheet and major projects report | Governance and Compliance - Governance report

February 2011 board meeting - agenda item 9
Stakeholder engagement - Trust Board engagement visits

February 2011 board meeting - agenda item 10
Call recordings for February 2011.

Due to a technical fault, the video recording for agenda items 11 (Any other business) and 12 (Next meeting) is not available.

February 2011 agenda

January 2011 Board meeting

January 2011 board meeting - agenda items: 6.6 - 6.11
Chief Executive’s report: recent IT issues | Project update on health and symptom checkers | Trisha Hamilton takes over from Helen Young as Chief Nurse | New training opportunity for Health Advisors | NHS operating framework | Health and Social Care Bill published

January 2011 board meeting - agenda items: 7.1 - 7.4
Corporate performance: winter service delivery | Corporate performance scorecard | Finance report | Update report and graphs on sickness levels

January 2011 board meeting - agenda items: 7.4 cont'd
Update report and graphs on sickness levels

January 2011 board meeting - agenda items: 7.4 - 7.6
Update report and graphs on sickness levels | Receive report on Criminal Records Bureau checks (inc. letter for disciplinary hearing for non-return of CRB and RA forms) | Major programme report

January 2011 board meeting - agenda items: 8 #1
Strategy: great place to work initiative timetable and costs

January 2011 board meeting - agenda items: 8 #2
Strategy: great place to work initiative timetable and costs

January 2011 board meeting - agenda items: 9 - 10
Governance and compliance: governance report | Information governance

January 2011 board meeting - agenda items: 11 - 12
Stakeholder engagement: Trust’s board engagement visits | Review and discuss call recordings

January 2011 board meeting - agenda items: 12 - 15
Review and discuss call recordings | GP consortia engagement activities | Any other business | Next meeting

January 2011 agenda

December 2010 Board meeting

December board meeting - agenda items: 6.5 - 6.8
Chief Executive’s report: strategy update | 111 update (inc. letter from Joanne Shaw to Andrew Lansley and letter from Ian Dalton to Nick Chapman) | Department of Health pathfinders | Board assurance framework

December board meeting - agenda items: 7.1
Corporate performance: report and scorecard

December board meeting - agenda items: 7.1 - 7.3
Corporate performance: report and scorecard | Finance report | Receive report on sickness levels

December board meeting - agenda items: 7.3 - 7.5
Corporate performance: receive report on sickness levels | Receive report and graphs on Criminal Records Bureau checks | Major programme report and summary board report

December board meeting - agenda items: 7.5 - 12
Corporate performance: major programme report and summary board report | Strategy: integrated risk management policy | Governance and compliance: governance report | Report from finance committee | Report from audit committee | Report from clinical governance committee

December board meeting - agenda items: 13 - 14
Stakeholder engagement: Trust’s board engagement visits | Go Listen initiative (inc. call recordings to support Go Listen)

December board meeting - agenda items: 14 #1
Go Listen initiative (inc. call recordings to support Go Listen)

December board meeting - agenda items: 14 #2
Go Listen initiative (inc. call recordings to support Go Listen)

December board meeting - agenda items: 15 - 17
Membership activity update and 2010/11 timetable | Any other business | Next meeting

December's agenda

November 2010 Board meeting

November board meeting - agenda items: 6.7 - 7.3
Chief Executive’s report: health and symptom checkers | Restructure of the human resources function | Great place to work programme | Corporate performance: performance scorecard and graphs | Finance report | Receive report on sickness levels

November board meeting - agenda items: 7.3 - 8.1
Corporate performance: receive report on sickness levels | Report and project graphs on Criminal Records Bureau checks (inc. CRB disclosure form) | Major programme reports | Strategy: great place to work programme

November board meeting - agenda items: 9 - 11
Governance and compliance: governance report | Use of Trust’s seal for lease agreement | Clinical governance committee terms of reference | Stakeholder engagement: Trust board engagement visits

November board meeting - agenda items: 11 - 13
Stakeholder engagement: Trust board engagement visits | Outcomes from MP visits | Service review call recording

November board meeting - agenda items13 - 13.1
Service review call recording | Discuss the outcomes of the call recording

November board meeting - agenda items: 13.1 - 15
Service review call recording | Discuss the outcomes of the call recording | Any other business | Next meeting

November's agenda

October 2010 Board meeting

October board meeting - agenda items: 7.1 - 7.2
Corporate performance: corporate performance scorecard for September 2010 (inc. financial and performance reporting) | Finance report and income and expenditure account

October board meeting - agenda items: 7.3 - 7.5
Corporate performance: receive report on sickness levels | Weekly sickness update | Sickness percentage by month | Report and graphs on Criminal Records Bureau checks | Major programme reports | Major projects | Milestone plans and programme exception reports

October's agenda

September 2010 board meeting

September board meeting - agenda items 6.1.2 - 6.1.7
Performance: Chief Executive’s report | Update on 111 | Update on Birmingham OwnHealth bid | Staff consultations | Headquarters | Service reviews programme (inc. service quality review programme) | Risk management (inc. corporate risk and assurance dashboard, charts and graphs)

September board meeting - agenda items 7 - 7.1
Corporate performance: corporate performance scorecard for August 2010 | Scorecard of performance and finance | Performance report for August 2010 | Finance report for August 2010 | Corporate accounts

September board meeting - agenda items 7.2 - 7.3
Corporate performance: receive report on sickness levels | View report and graphs on Criminal Records Bureau checks

September board meeting - agenda item 7.4
Corporate performance: major programme reports

September board meeting - agenda items 7.4 - 7.6
Corporate performance: major programme reports | Update on the implementation of the new roster system | Key operational issues

September board meeting - agenda item 8
Strategy: recommendations from the consultation on reconfiguration of first line management

September board meeting - agenda items 8 - 8.1
Strategy: recommendations from the consultation on reconfiguration of first line management | Approve the recommended reconfiguration

September board meeting - agenda items 8.1 - 14.1
Strategy: approve the recommended reconfiguration | Governance and compliance: governance report | Use of the Trust’s seal | Finance committee reports on Birmingham and Walsall telephone care management service | Audit committee report | Innovation committee report | Clinical governance committee report | Mid-year review of incidents raised under the whistle blowing policy

September's agenda

Board update on Roster options and demand forecasts - Sept 2010 (PPT)
Service Quality review programme 2010-2011 (PPT)

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