AGM agenda - July 2011

Meeting held in public – Monday 25 July 2011, 10.30am – 12.00pm at NHS Direct, 120 Leman Street, London E1 8EU.

1. Chair’s Welcome

1.1 Chair, Joanne Shaw.

2. Minutes of the AGM held on 26 July 2010

2.1 To note the minutes of the previous AGM which were approved by the Board on 27 September 2010.

3. Apologies for absence

3.1 To note any apologies for absence.

4. Declaration of Interests

4.1 To receive any declarations of interest from Board Members in relation to items on the agenda and any changes to Board Members’ current declaration on the Register of Interests.

5. Chair’s introduction

5.1 Chair, Joanne Shaw.

6. Annual report

6.1 Chief Executive, Nick Chapman.

7. Annual accounts

7.1 Director of Finance, Trevor Smith.

8. Audit Completion report on the 2010/11 financial statement audit

8.1 National Audit Office, Paul Holland.

9. Questions for the Chief Executive, Director of Finance or the National Audit Office

9.1 Chief Executive, Nick Chapman; Director of Finance, Trevor Smith; National Audit Office, Paul Holland.

10. 'Delivering NHS 111' - video presentation

10.1 Chief Executive, Nick Chapman or Director of Strategy and Planning, Ruth Rankine.

11. NHS Direct’s Patient Public Involvement (PPI) activity during 2010/11 - presentation

11.1 David Foord, Associate Director of Clinical Governance and Mike Rowlands, Public Member.

12. Embedding Our Values - presentation

12.1 Value Implementation Co-ordinator, Jane Cornes

13. Chair’s summary and questions from members

13.1 Chair, Joanne Shaw