News archive - 2009
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NHS Direct appoint a new Chair
- 23/12/2009
- Joanne Shaw has been appointed as Chair of NHS Direct to lead the Trust for the next four years
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Online assessment to help ease winter pressures
- 22/12/2009
- NHS Direct has developed an online initial assessment tool making it quicker and easier for patients to contact the service over the busy winter months
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NHS Direct’s preparedness for flu
- 30/09/2009
- Statement of readiness for NHS Direct to prepare for the challenges of the anticipated next wave of pandemic flu
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Our response to urgent and emergency care report
- 25/09/2009
- NHS Direct's response to a report published by the Healthcare Commission (HCC) regarding urgent and emergency care
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NHS Direct delivers top class customer service
- 09/09/2009
- NHS Direct has taken part in the UK’s biggest ever call centre benchmarking exercise to find out what its users think and how we can improve
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Nurse Awards 2009
- 28/08/2009
- Nine of NHS Direct’s team of dedicated nurses have been awarded the title ‘Regional Nurse of the Year 2009’
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NHS Direct nominated for customer service award
- 25/08/2009
- NHS Direct is a finalist in the National Customer Service Awards for the category 'Customer Service Team of the Year: Public Service & Education Finalists'
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Overwhelming support for the NHS
- 13/08/2009
- The fallout from a healthcare debate in the American House of Congress led to a huge outpouring of support for the NHS
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Our comments on a new 3 digit number service
- 13/07/2009
- Nick Chapman, Chief Executive of NHS Direct, comments on the 3 digit number service
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CCA Accreditation
- 23/06/2009
- NHS Direct has achieved certification to Customer Contact Association Global Standard across its 35 contact centres in England
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New men’s sexual health symptom checker launched
- 15/06/2009
- To coincide with Men’s Health Week, we’ve launched our latest online symptom checker and it’s all about male sexual health
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Media Guardian Innovation Award
- 06/04/2009
- A ‘virtual surgery’ and web chat service on Habbo Hotel about the HPV vaccine has won the 2009 Media Guardian Innovation Award
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How to get the new EHIC (European Health Insurance Card)
- 26/03/2009
- Holidaymakers are being advised to renew their European Health Insurance Cards (EHIC) before the end of this month as millions are due to expire
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Tackling hay fever
- 23/03/2009
- NHS Direct has compiled a series of practical advice to support the country as it gears up for hay fever season
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NHS Direct appoints new Chief Executive
- 13/02/2009
- NHS Direct is delighted to announce that Nick Chapman has been appointed Chief Executive
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NHS Direct launch new online contraception checker
- 10/02/2009
- NHS Direct launches a new online contraception advice health checker available to anyone who is concerned
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Latest news
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01 May
NHS Direct is a happy Appy winner
NHS Direct’s mobile app has been recognised as one of the nation’s favourite health apps in the annual Carphone Warehouse Appy awards, voted for by the public.
