NHS Direct has been selected to train health advisors in other organisations on the use of NHS Pathways to support the roll out of NHS 111.
NHS Direct competed to become a training provider, and was selected because of its ‘excellent knowledge of telephone triage environments’, which is seen as ‘critical’ to providing rounded support to organisations moving to use NHS Pathways.
Over 150 NHS Direct staff are already trained to use NHS Pathways as it is already being used in the three NHS 111 pilots where NHS Direct is delivering the full service. This number is set to increase as the organisation takes on more NHS 111 services. NHS Direct will have a team of clinical and non-clinical staff delivering the training programme which includes the training of health advisors and clinical advisors who provide the NHS 111 service.
NHS Direct will be working on a ‘train-the-trainer’ basis, allowing organisations to become self sufficient and able to deliver the training to their staff at their own pace. The organisation could also be called in to support staff when they first go live with the new system or to provide further training for new staff.
Ruth Rankine, Director of Strategy and Planning at NHS Direct said:
“We have first-hand experience of using NHS Pathways in the NHS 111 pilots we are delivering and we’ve gone through the training process with our own staff. This puts us in a strong position to share our learning and provide training to others. We look forward to working with other providers to help deliver NHS 111 locally.”
NHS Direct is one of four organisations that have been awarded training licenses – others are Advanced Health and Care Ltd, London Ambulance Service NHS Trust and North East Ambulance Service NHS Trust. Organisations who want to undertake the training programme will select from these training providers.
For further information contact your NHS Direct Regional Director.
