NHS Direct’s strategic framework and business plan sets out our direction of travel for the next four years, and our detailed plans for 2010/11.
Our vision is that NHS Direct will provide remotely delivered care that is increasingly valued by patients and the wider health and social care system.
We have developed a richer understanding of where and how we can add most value through remotely delivered care 24 hours a day, 7 days a week on a national basis and will focus our core service accordingly.
Working with our lead commissioner, the East of England Strategic Health Authority, we have also developed a process that encourages us to innovate, introducing new services where we can demonstrate that there is a service need and that we are the provider best placed to deliver them.
We will use our resources more effectively and imaginatively, spending an increasing proportion on front line services that address the changing needs and aspirations of patients and the wider NHS.
To achieve this vision we have six strategic objectives, which are to:
Download a copy of our Business Plan for 2010 – 2011
