30 December 2009 saw the official launch of NHS Stressline: a new helpline, operated by NHS Direct on behalf of the Department of Health, providing practical and emotional support for people who are worried about debt, housing and employment problems.
NHS Stressline callers receive practical information and advice from trained NHS Direct health advisors. If they are suffering from stress, anxiety or depression, they will be directed to a wider package of financial and mental health support.
The Stressline number is 0300 123 2000 and it is open daily from 8am-10pm.
Phil Hope, Care Services Minister, said:
“After the festive season many of us take a long hard look at our finances. Tightening our belts and getting out of debt always features high on the list of New Year’s resolutions. But debt can have a serious impact on a person's mental wellbeing, causing stress, depression and even suicidal thoughts. The NHS Stressline is there to help improve people’s mental and financial wellbeing. Whether it’s practical advice, emotional support or the first step in getting treatment for depression, it will give people real help to tackle their money worries.”
Jacqui Jedrzejewski, NHS Direct Mental Health Lead, added:
“We know the credit crunch hits people in many different ways, and job insecurity, redundancy, debt and money problems can all cause feelings of distress and helplessness. Our trained health advisors listen and offer sympathetic, relevant support and advice to help people take control of their situation. In those cases where someone is feeling extremely distressed or suicidal, NHS Direct nurse advisors are on hand to provide further assessment and help.”
The helpline, which has been successfully piloted since July 2009 has already helped 1,000 people. Over 150 people have been advised to access health services and over 50% of callers have been signposted to information services for debt management, employment or housing.
The NHS Stressline is linked to the Government’s flagship Talking Therapies programme and will be the focus of a new public awareness campaign in 2010.
