NHS Direct

• What is NHS Direct?
• Using this website
• Android and iPhone app
• Safeguarding children statement
• Social media
  • NHS Direct and purdah
• Calling NHS Direct
• Corporate information
• Freedom of Information
• Partnerships
• Terms and conditions
• Ordering promotional items
• Procurements and contracts
• Jobs with NHS Direct  

Social media

What we do on Twitter and Facebook

We share information about our services

• We engage with our followers in order to share information on NHS Direct, our products and services and our latest news.
• We also share advice and information about important health issues, exciting job opportunities, and where appropriate, may link to major health stories in the news.
• If you wish to give us feedback via social media, we can point you to the correct channels to get your opinions heard.

What we don’t do on Twitter and Facebook

We don’t provide any medical advice or assessment via social media

• This means we can’t enter into discussion with you about your symptoms, conditions, medicines or treatments.
• It would be clinically unsafe and compromise patient confidentiality if we were to do this. However, we are always looking at ways of improving access to healthcare advice, so watch this space, but for now we are unable to provide health assessment via social media.
• We do, however, point people with health related questions in the right direction; towards our health and symptom checkers, or our telephone and digital services, and we do share useful (and clinically safe) links where appropriate.

If you need health advice or information now:

• Use one of our health and symptom checkers
• Download our smartphone app
• Contact us by telephone 0845 4647

Join the discussion

If you don’t already – why not follow us on Facebook or Twitter?