Our priorities and performance
Strategies and plans, performance indicators, audits, inspections and reviews.
NHS Direct Annual Report
In depth information about our achievements and successes in 2010/11.
Business Plan 2011-16
An outline of our business strategies and proposals for 2011-16.
Targets, aims and objectives
How NHS Direct intends to expand and improve over the next year.
Performance against targets (KPI) and performance framework
NHS Direct’s key performance indicators, detailing how we have met previous targets.
Audit reports
Detailed evaluations of our accounts, plus recommendations and timescales for improvement and implementation.
Service user surveys
How NHS Direct performs in the opinion of our users.
Clinical governance
All NHS Direct health information is written in association with clinical experts, using evidence-based resources. Our information is reviewed regularly to ensure it is as up-to-date and relevant as possible. To request a copy of our Editorial policy, please email multichannel@nhsdirect.nhs.uk.
Healthcare Commission – annual check
For details about the assessment of our annual performance by the Healthcare Commission are available on request.
