NHS Direct

• What is NHS Direct?
• Using this website
• Android and iPhone app
• Safeguarding children statement
• Social media
• Calling NHS Direct
• Corporate information
• Freedom of Information
  • Freedom of Information Publication Scheme
    • Who we are and what we do
    • What we spend and how we spend it
    • Our priorities and performance
    • How we make decisions
    • Our policies and procedures
    • Lists and registers
    • The services we offer
  • Guidance for Freedom of Information enquirers
  • Transparency of spend
• Partnerships
• Terms and conditions
• Ordering promotional items
• Procurements and contracts
• Jobs with NHS Direct  

How we make decisions

NHS Direct Board papers

Agenda, supporting papers and minutes
Details of meetings in which decisions are made about the provision of NHS Direct services.

Patient and public involvement strategy (PPI)

How we involve patients and the public in designing, developing and improving NHS Direct. See the NHS Direct membership section for more information.

Our PPI strategy and membership strategy are available upon request.

Public consultations (for example, concerning closures or variations of services) and information about public consultation exercises and their results are available on request.

Other documentation related to decision making

Find out about our Internal communications guidance and criteria used for decision making (process systems and key personnel), and browse NHS Direct’s instructions, manuals and guidelines on our Policies and procedures page.