Quality Account 2009-2010
A Quality Account is an annual report to the public about the quality of services delivered by an NHS service provider.
Since June 2010 it has been a legal requirement that every NHS service provider, such as NHS Direct, should produce and make their Quality Account available.
You can find out more about NHS Direct’s Quality Account by viewing our Quality Account 2009/10.
Downloads
Related Links
Outbound call pilot
NHS Direct helped Kent and Medway Primary Trust with an outbound calling pilot
Homeworking pilot
NHS Direct initiated a homeworking pilot in the Plymouth area. See one person's view of the pilot
