NHS Direct

• What is NHS Direct?
• Using this website
• Android and iPhone app
• Safeguarding children statement
• Social media
• Calling NHS Direct
• Corporate information
  • NHS Direct board
  • Board meetings
  • Minutes of meetings
    • Board meeting papers 2012
    • Board meeting papers 2011
      • December 2011 Board meeting
      • November 2011 Board meeting
      • October 2011 Board meeting
      • September 2011 Board meeting
      • July 2011 Board meeting
      • June 2011 Board meeting
      • May 2011 Board meeting
      • April 2011 Board meeting
      • March 2011 Board meeting
      • February 2011 Board meeting
      • January 2011 Board meeting
    • Board meeting papers 2005-2010
    • AGM agenda - July 2011
    • AGM agenda - July 2010
    • AGM agenda - September 2009
  • Operating statistics
• Freedom of Information
• Partnerships
• Terms and conditions
• Ordering promotional items
• Procurements and contracts
• Jobs with NHS Direct  

November 2011 Board meeting

Agenda, minutes and papers

1. Apologies for absence

2. Declarations of interest

3. Minutes of the Board meeting held on 25 October 2011

4. Matters arising - to consider the action log

Performance

5. Chief Executive’s report
5.1 Consultation update
5.2 Decommissioning 0845 4647
5.3 Cabinet Office guidelines
5.4 North West pilot
5.5 Industrial action

6. Corporate performance
6.1 Corporate Performance Scorecard for October 2011
- scorecard header sheet
6.2 Finance report

7. Board Assurance Framework
- BAF header sheet

8. Corporate risk register

Strategy

9. 'Our Workforce' consultation

Governance and Compliance

10. Governance report
- Use of the Trust Seal
- Corporate Governance calendar

11. Clinical Governance Committee
11.1 Minutes from 10th and 13th September 2011 Clinical Governance Committee meeting
11.2 Feedback from 11 November 2011 Clinical Governance Committee meeting
11.3 Clinical Governance report - Serious incidents
- Appendix

12. Minutes from 13th October 2011 Audit Committee meeting

13. Minutes from 13th October 2011 Finance Committee meeting

Stakeholder Engagement

14. Trust Board engagement visits

15. Patient experience call recordings

16. Any other business
- To consider any other business notified to the Corporate Governance Manager by 9am on the day of the meeting

17. Next meeting of the NHS Direct Board
12.1 The next meeting will be on 19 December 2011 at 10.30am, 120 Leman Street, London E1 8EU

Private session
1.1 The items addressed here are being taken in private as they contain commercially sensitive information.