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April 2011 Board meeting

Agenda, minutes and papers

1. Apologies for absence
1.1 To note any apologies for absence.

2. Declarations of interest
2.1 To receive any declarations of interest from Board Members in relation to items on the agenda.

3. Minutes of the previous meetings
3.1 To agree the minutes of the 21 March 2011 Board meeting as an accurate record.

4. Matters arising
4.1 To consider the action log and Board seminars

5. Chair's report
5.1 No report on the Chair’s recent engagements this month due to annual leave

Performance

6. Chief Executive’s Report
6.1 Board Assurance Framework
6.2 National Pandemic Flu Service
6.3 Signed East of England 0845 contract
6.4 Collective Grievance with Royal College of Nursing
6.5 Easter message
6.6 Values Ambassador
6.7 South East London PALS service
6.8 The Taunton site

7. Corporate Performance
7.1 Corporate Performance Scorecard for March 2011
7.2 Finance report
7.3 Sickness absence
7.4 Major Projects Summary Report
- Corporate Performance programme report
- Future Services programme report
- Delivering Today programme report
- Chief Executive's programme report

Strategy

8. Five year business plan
- Summary sheet
- Business plan 2011/12 - 2015/16

Governance and Compliance

9. Governance Report
9.1 To receive formally notes of previous sub-committees
- Minutes from the 6 September 2010 Finance Committee
- Minutes from the 13 September 2010 Audit Committee
- Minutes from the 27 September 2010 Clinical Governance Committee

10. Oral report from 1 April CGC meeting

11. Audit Committee 2011/12 annual plan and reviewed Terms of Reference
Appendix 1 - 2011/12 annual plan
Appendix 2 - Terms of Reference

12. Finance Committee 2011/12 annual plan

13. Medical revalidation for Doctors

Stakeholder Engagement

14. Staff survey action plan

15. Call Recording

16. Any Other Business
16.1 To consider any other business notified to the Corporate Governance Manager by 9am on the day of the meeting

17. Next Meeting of the NHS Direct Board
17.1 The next meeting will be on 23 May 2011 at 10.30am, 120 Leman Street, London E1 8EU

Private Session
1.1 The items addressed here are being taken in private as they contain commercially sensitive information.